ERP Yearly Support & Maintenance

Ensure your ERP system runs smoothly, securely, and efficiently throughout the year with our comprehensive Yearly Support & Maintenance service. This plan is designed to give you peace of mind while maximizing system performance and user productivity.

What’s Included

1. Online Support

Get reliable assistance whenever you need it.

Q&A Support via WhatsApp & Email
Dedicated Support via WhatsApp for faster communication
Support for functional questions, usage guidance, and minor troubleshooting

2. Server Maintenance

We help keep your infrastructure healthy and optimized.

Server Specification Review (CPU, RAM, storage, usage)
Basic health checks to ensure the server meets system requirements
Recommendations for performance and stability improvements

3. Online Consultation

Understand and improve how your ERP supports your business.

Consultation sessions to review business flows implemented in the system
Clarification of existing workflows and configurations
Suggestions for process optimization using existing ERP features

4. Application Bug Fixes

Maintain system reliability and usability.

Fixes for application-level bugs found during normal system usage
Bug resolution for standard and previously delivered custom features
Excludes new feature development or major change requests

5. Server Backup

Protect your data with routine backups.

Daily Server Backup
Backup monitoring to ensure processes run successfully

6. Monthly Maintenance Report

Transparency and accountability every month.

Server status overview
Support activities handled
Confirmation that the system is running properly

Benefits

Reduced system downtime
Faster issue resolution
Clear visibility of system health
Ongoing guidance without unexpected costs
Peace of mind for your ERP operations

Scope Notes

This service covers support, maintenance, and bug fixes only
New modules, major enhancements, or change requests will be handled under a separate agreement

Let us take care of your ERP, so you can focus on growing your business.